Israel Direct . COM is committed to making every customer a satisfied customer. We consider it extremely important that customers enjoy the products they purchase and look forward to doing business with us again. While we take great pains to make sure that the quality of the products we deliver is unsurpassed, if something about our products or service does not meet your expectations, we will always go the extra mile to ensure your satisfaction.

We guarantee that all products are new and genuine as described.

We want you to know what you are buying and be confident that you will always get what you pay for when shopping at Israel Direct . COM online store.

If not completely satisfied, please:

• Contact our Returns department at returns@IsraelDirect.comfor an authorization number and a return address. Please, specify your order confirmation number in the subject line.  

• Return merchandise within two weeks of delivery for replacement or full refund (excluding Shipping & Handling costs).

• Product must be returned to us in its original condition, with the original sales slip. Product must be returned to us with its original boxing.

• The following items are not cancelable or returnable for refund:

  1. Custom made items (i.e. Engraved items, special sizes, etc. )

  2. Frozen Food

  3. Wines

  4. Bulbs & Grains